Aug 09 2012
At Courtesy Ford of Brooklyn, Connecticut, quality customer service isn’t merely an add-on or lip service. The experienced, pleasant experts know how to help you find the vehicle of your dreams, and the experience working with them is pressure-free.
Top Dealer Rater rankings for Courtesy Ford of Brooklyn employees
Numerous employees in the sales and leasing department of Courtesy Ford of Brooklyn have received optimistic customer comments on the industry site Dealer Rater. Since 2002, Dealer Rater is the first worldwide car dealer review site to help online consumers find the right brick-and-mortar dealerships for sales and service. Customer feedback is screened through a four-step process to identify and remove fraudulent reviews.
Discover David Mahon
Sales and leasing advisor David Mahon of Courtesy Ford of Brooklyn has received much acclaim for his customer service skill, friendliness and product knowledge. One customer who gave Mr. Mahon top ratings on Dealer Rater was looking for a very specific model Ford with a very specific set of options. Even though the customer’s request ultimately ruled out all current Ford models available, Mahon was able to help the consumer find a comparable model with almost the exact same options at a reasonable price. Throughout, the customer never felt pushed. On the contrary, they were more than pleased with the experience, and exclaimed that the immaculate facilities at Courtesy Ford would be the first place they’d turn when they need automobile service.
There was another customer who commented on David Mahon at Courtesy Ford of Brooklyn. He explained that he would certainly recommend Courtesy Ford after his great experience. Evidently, the customer had no idea what he wanted when he showed up at the store, but he did have a set of needs. Mahon worked perfectly and patiently to help the customer pick out a vehicle that worked for him.
Michelle Lamotte, Business manager
On another occasion, a Dealer Rater user had the possibility to work with Courtesy Ford of Brooklyn Business manager Michelle Lamotte. This customer was searching for a new car, and had the chance to work with both Lamotte and Mahon. The customer had many questions, all of which Lamotte was able to address thoroughly and courteously in a timely fashion. By the time the consumer was done at Courtesy Ford, they drove away in a fully registered, immaculate used SUV.
“They do it all,” said the customer of the Courtesy Ford of Brooklyn experience.
Get some help from Chelsea Ketchen
One customer worked with Chelsea Ketchen at Courtesy Ford. The consumer was pretty excited to find someone who was not the typical sales person. The customer did not feel pushed and felt like Ketchen had more knowledge than the average salesperson would have about the vehicles. Regardless of getting burned by a Ford Fusion with motor failure in the past, the customer came back for another Ford, and Ketchen made it easy to buy something brand new.
John Mesawich, Sales and Leasing Consultant
Yet another example of Courtesy Ford of Brooklyn’s excellent customer service team is John Mesawich. One customer went to the car dealership with her husband, with a brand new Ford on their mind. Not only did they find the Ford vehicle they wanted, but friendly, expert treatment they received when working with Mr. Mesawich certain them to recommend the Ford dealer to their family and friends.
Work with David Williams
After shopping at three different Brooklyn, Conn.-area Ford dealerships, one customer gave Courtesy Ford a try, and they were thankful they did. General Sales Manager David Williams and Mesawich were able to help the customer find the Ford automobile they desired, then hold it until pending insurance cash from a previous accident came through. Throughout, Williams impressed the customer with his honesty, lack of high-pressure sales tactics and the ability to offer the very best price in the region on a new Ford Focus.
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