Have you heard about Sopranos Kitchen? It is a superb restaurant in St. Louis Park’s West End Shoppes and is essentially a neighbor of our CRAVE West End location.
On Tues. night they hosted a extremely unique event. They invited 2 dozen people in for a private, closed event for a Chef’s Tasting dinner. What makes the it unique is who they invited. After Sopranos opened they experienced some Internet unhappiness with their menu. The attendees of this event were the folks that left these reviews across 7 different websites on the internet.
I have to hand it to Sopranos Kitchen. They not only read the feedback that was left for them, they really incorporated it into the continuing development of their menu. As a result of this, last fall they rolled out a new menu with new pricing and on Tues., they invited these folks in for a closed event to taste some of these items. They were also given a few special off the menu options made simply for them.
The callers arrived, were greeted, and seated in a gorgeous non-public dining room. A host thanked them for coming and explained the explanation why they were all there. They were being treated to the great meal they should actually have had the 1st time they came in. JP Samuelson (Executive Chef of Sopranos) spoke with them about the new menu, the meal for the evening, and the way forward for Sopranos Kitchen menu. They enjoyed a 5 course meal, house wine, and some of the best service they've ever experienced. JP personally made and plated every single plate.
As the guests filed out at the end they were all quick to thank Sopranos for the fantastic evening. Several folks feted the Salmon as some of the finest they have ever eaten. Most commented that this was a shining example of first-class client service. The results were wonderful as a half a dozen folk returned online to leave great reviews for Sopranos for their efforts to regain advocacy.
So kudos to Sopranos Kitchen for getting it rightfood, hospitality and particularly the consumer service!